iStore Return Policy

All returns must be accompanied by the store receipt.

All unopened product can be returned or exchanged within 14 days of purchase. The following items are exchange only and can only be exchanged for the same product; Chargers, batteries, voltage converters, travel adapters, headphone splitters, data and sync cables, memory cards, flash drives and laptop chargers.

There are no returns or exchanges on the following: Sale, open box, or Clearance items. For hygienic reasons we do not accept returns on in-ear headphones that have been opened. All defective product will be exchanged for the same item.

If you have any questions or concerns click here.  

Accessibility Policy

It is the policy of Paradies Lagardère to create a discrimination- free environment that recognizes the individual accessibility needs of our customers and our staff.

Purpose

Paradies Lagardère will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

  • Allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk.
  • Using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner.
  • Taking into account individual needs when providing goods and services; and
  • Communicating in a manner that takes into account the customers ‘disability’.
  • Ensuring that all customers receive the same value and quality.

This policy is intended to meet legislated requirements in all locations where we operate, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

Scope

This policy applies to the provision of goods and services at premises owned and operated by Paradies Lagardère. This policy applies to employees who deal with the public on behalf of Paradies Lagardère.

Responsibility

It is the responsibility of the Area Managers and Regional Directors to ensure that all employees follow the guidelines set out in this policy.

Each Area Manager and Regional Director are responsible to ensure that all employees are trained under Accessibility Standards for Customer Service and this policy, practices and procedure.

General Principles

This section of the policy addresses:

1. The Use of Assistive Devices
2. The Use of Guide Dogs, Service Animals and Service Dogs
3. The Use of Support Persons
4. Customer Feedback
5. Training
6. Notice of Availability

1. Assistive Devices
Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by Paradies Lagardère.

2. Guide Dogs, Service Animals and Service Dogs
A customer with a disability that is accompanied by guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs.
The customer that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time.

3. Support Persons
If a support person accompanies a customer with a disability, Paradies Lagardère will ensure that both persons are allowed to enter the premises together, and that the customer is not prevented from having access to the support person.

4. Customer Feedback
Paradies Lagardère will provide customers with the opportunity to provide feedback on the service provided to all customers, including those with disabilities. Information about the feedback process will be readily available to all customers and notice of the process will be made available by on our website here. Customer Feedback forms will be available upon request.

Customers may also submit feedback here.

Customers who wish to provide feedback verbally, or by completing an onsite customer can do so to any Paradies Lagardère employee.

Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

5. Training
Training will be provided to:
• All employees who deal with the public on behalf of Paradies Lagardère.
• All employees who are involved in the development and approval of customer service policies, practices and procedures.

Training Provisions

Ensure all employees who deal with public on behalf of Paradies Lagardère have education and knowledge on how to uphold the principles of dignity, independence, integration and equal opportunity with our customers, including those with disabilities.

Ensure understanding and compliance with any applicable legislation including the purpose of the legislation.

Any requirements specified in legislation shall be included in the training.

Training must be provided to all employees serving the public on behalf of Paradies Lagardère, within thirty days from the date of hire.

Record of Training

Paradies Lagardère will keep a record of training that includes the dates training was provided and the number of employees who attended the training.

6. Notice of Availability
Paradies Lagardère shall notify customers that the documents related to the Accessibility Standard for Customer Service are available upon request. Notification will be given by posting the information in a conspicuous place owned and operated by Paradies Lagardère, such as the Paradies Lagardère website.